Kind

Customer service

CUSTOMER SERVICE

We'd love to hear from you! If you have any questions, comments, or suggestions, please contact our customer service at info@kindfordogs.fi.

TERMS OF DELIVERY

We will send your order as soon as possible after receiving it, at the latest in three working days. If the products you've ordered are temporarily out of stock, we will notify you of the new delivery time. If for some other reason our delivery will be delayed, we will let you know immediately. Our products are dispatched according to your chosen method of delivery. Please note that the size and weight of the package may affect available methods of delivery.

Orders inside the EU: shown product prices and delivery charges include the Finnish VAT (24 %).  Orders outside the EU: shown product prices and delivery charges are VAT free.

If you do not reclaim your delivery, we will charge 20€ in handling fees.

All products can be exchanged or returned within 14 days.

If you receive the wrong product, your product is damaged, or you've received the wrong amount of products, please notify our customer service within seven days at info@kindfordogs.fi.

COSTS FOR DELIVERY

Our products are dispatched according to your chosen method of delivery. Please note that the size and weight of the package may affect available methods of delivery.

Orders inside the EU: shown product prices and delivery charges include the Finnish VAT (24 %).  Orders outside the EU: shown product prices and delivery charges are VAT free.

PAYMENT METHODS

Your payment can be transferred safely via PayPal. In order to use PayPal payment method, you must have a personal PayPal account. Every PayPal payment is followed by an email confirming your transaction.

RETURNS

All our products can be returned or exchanged within 14 days. If you don't want to keep the product you have ordered, please contact our customer service info@kindfordogs.fi, and we'll send you a return form and further instructions for our return process.

We accept returns on unused items – they must be in their original condition. Please, return the items in their original packaging with the product labels intact. We will refund the full price of the item once we have checked that the returned item is in original condition. If you do not return unwanted items within 14 days of purchase, we reserve the right to refuse your return.

Please make sure that your purchase is returned with sufficient postage. We will not accept returns from abroad with unpaid postage.

COOKIES

Our website kindfordogs.fi uses cookies to improve the usability of our website. Cookies are small files that an internet service sends to the user's browser. Cookies allow the service to recognise the user's browser when you return to the service. Cookies enable us to modify our service to the customer's habits and make using the service easier by providing e.g. product recommendations. Cookies are not used to gather personal information about the user, or about information stored on the user's computer, and they do not threaten your online security. The user can disable the use of cookies from their browser settings, or remove cookies after using the service. Instructions and additional information on cookies are provided by your internet browser company.

CONTACT INFORMATION

Kind Pet Accessories & Lifestyle Oy Ltd
Peltomäki 3
65610 MUSTASAARI
+358400487039
info@kindfordogs.fi
www.kindfordogs.fi

Contact us